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Periodical article Periodical article Leiden University catalogue Leiden University catalogue WorldCat catalogue WorldCat
Title:Citizen vs. customer: different approaches to public participation in service delivery in Cape Town
Authors:Smith, LaïlaISNI
Vawda, AhmediISNI
Year:2003
Periodical:Urban Forum
Volume:14
Issue:1
Pages:26-52
Language:English
Geographic term:South Africa
Subjects:popular participation
public sector
local government
water supply
Link:http://link.springer.com/content/pdf/10.1007/s12132-003-0002-0.pdf
Abstract:In line with a growing literature on the importance of public participation in service delivery, the authors demonstrate through empirical evidence how public participation is critical to building citizenship. They do this by examining how effectively local authorities in the city of Cape Town (South Africa) have engaged the public in service delivery over the period 1996-2000. They review the institutional limitations to implementing public participation mechanisms that were part of the goals of Developmental Local Government (DLG), such as the Reconstruction and Development Programme (RDP) and Integrated Development Plans (IDP) fora. They then illustrate two competing visions of development within local governments and how these visions shaped the practice of service delivery in the city. The Municipal Services Department (MSD) prioritized efficiency in service delivery and in doing so shaped the subject as a customer. Alternatively, the Community Development Directorate (Comdev) prioritized equity and in doing so shaped the subject as a citizen. These different approaches to service delivery shape the development trajectory of low-income communities. Bibliogr. [ASC Leiden abstract]
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