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Periodical article Periodical article Leiden University catalogue Leiden University catalogue WorldCat catalogue WorldCat
Title:Application of TQM to university education in Africa: prospects and problems
Author:Okoroma, N.S.
Year:2006
Periodical:African Administrative Studies
Issue:67
Pages:43-59
Language:English
Geographic term:Africa
Subjects:universities
educational management
Abstract:Total Quality Management (TQM) is a management concept developed by Edwards Deming which has become popular since his 1993 publication. The main objective of TQM is to improve the overall quality of products and services in business and industry. The present paper explores the applicability of TQM to university education in Africa. It argues that although TQM has successfully been applied to some universities in the United States, its application to universities in Africa may not meet with similar success. A number of management problems identified at African universities form a constraint to the successful implementation of TQM. These problems include inadequacy of resources, large student populations, excessive government regulatory measures, and leadership ineffectiveness. The paper concludes that a reorientation of African society, including the university system, will be neccessary in order to create a healthy environment for the application of TQM. Bibliogr., sum. [Journal abstract]
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