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Title:The impact of value-orientations on cross-cultural encounters and mediation: a survey in Tanzania's educational system
Authors:Mayer, Claude-HélèneISNI
Boness, ChristianISNI
Louw, Lynette
Periodical:African Journal on Conflict Resolution
Geographic term:Tanzania
Subjects:culture conflict
External link:https://www.accord.org.za/ajcr-issues/%ef%bf%bcthe-impact-of-value-orientations-on-cross-cultural-encounters-and-mediation/
Abstract:The article focuses on the value orientations of Europeans and Tanzanians in cross-cultural encounters. It pays particular attention to the value-orientations that seem to be most prone to lead to conflict, and to approaches that individuals, groups and mediators adopt to resolve such conflict and avoid repetitions of similar incidents. Data come from an empirical survey using a Critical Incident Research Questionnaire administered in 19 secondary schools in Tanzania, which yielded a response of usable questionnaires from 179 teachers and 211 students. An introduction provides an overview of current value discourses in social psychology and the educational sciences and practice, and proves the bilingual validity of value domains based on the Schwartz value model (1994). The findings emphasize high conflictive potential in certain culture categories, such as 'foreignness and contact', 'possession and property', 'education' and 'outer appearance of a person'. In addition, the value dimension 'self-enhancement' indicated a high number of potentially conflictive culture elements in European-Tanzanian cross-cultural encounters. The value dimensions 'openness to change' and 'conservation' are also highly significant. These differences in culture and values lead to cross-cultural conflicts which are often managed through culture-specific mediation procedures, nearly 90 percent of which are successful. Recommendations based on the findings relate to cross-cultural awareness, knowledge, sensitivity, empathy and understanding, and are particularly relevant for education institutions, cross-cultural trainers, consultants and researchers. App., bibliogr., notes, sum. [ASC Leiden abstract]