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Periodical article Periodical article Leiden University catalogue Leiden University catalogue WorldCat catalogue WorldCat
Title:Transforming the public service through e-government: challenges for the future
Author:Nzimakwe, ThokozaniISNI
Periodical:Africanus (ISSN 0304-615X)
Geographic term:South Africa
civil service
information management
government policy
Abstract:Governments throughout the world have the task of modernizing their processes to provide services to citizens at an ever increasing level of convenience. This is because citizens are becoming more sophisticated due to their exposure to modern technologies in their daily lives. This article argues that e-government links government to information and communication technologies for the purpose of enhancing access to government information and the delivery of public services. The advent of e-government and its vision of round-the-clock service provision is a powerful expression of innovation in the public service. The article further argues that the availability of and access to information and communication technologies (ICTs) offer opportunities to governments to interact with citizens in ways that traditional mechanisms cannot achieve. The conclusion is that e-government is changing the way organizations are structured and how public services are organized and managed. Bibliogr., notes, ref., sum. [Journal abstract]