Leadership and patient satisfaction in a tertiary health care system

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Periodical article

Title:	Leadership and patient satisfaction in a tertiary health care system
Authors:	Bernard, Owumi E. Christie, Omorogbe E. Pauline, Osamor E.
Year:	2015
Periodical:	The Nigerian Journal of Sociology and Anthropology (ISSN 0331-4111)
Volume:	13
Issue:	1
Language:	English
Geographic term:	Nigeria
Subjects:	health centres patients health personnel leadership
Abstract:	In this article the authors identify patient satisfaction as one of the best indicators for measuring the success of the services provided in a health facility. This study investigates patient satisfaction in the tertiary health care facility of the University of Benin Teaching Hospital, Benin City, Nigeria. Findings reveal that patients had adequate knowledge of the services available. The majority of the patients claimed that they were (moderately) satisfied with the services of the doctors and nurses in the hospital. Education and income were found to be significant socio-economic factors influencing patients' satisfaction. The authors also find leadership factors that influence patient satisfaction. Doctor's communication and interaction, answers doctors provided to patients' questions and prescribed drug administration by nurses were important factors related to leadership. The authors advice that the facilty management should organize a stakeholders forum comprising doctors, nurses, and in-patients. Bibliogr., sum. [ASC Leiden abstract]