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Periodical article Periodical article
Title:Making performance real - customer-based initiatives in the public sector in Africa
Author:Balogun, J.
Year:2003
Periodical:African Journal of Public Administration and Management
Volume:14
Issue:1-2
Period:January-July
Pages:43-57
Language:English
Notes:biblio. refs.
Geographic term:Africa
Subjects:Management, Public Administration
public sector
management
Customer services
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